Frequently Asked Questions (FAQ)
This is the place for all those questions you need to have answered about rubber stamps. If you cannot find the answer to your questions, please do not hesitate in contacting us. We will then add your question to the list - after we've answered it of course!
- Do I need to create an account or register to order from Custom Stamps Online?
No, you can checkout as a Guest. If you do create an account you will be able to view previous orders and it could make reordering easier.
- Do prices include VAT?
Yes, all the prices on Custom Stamps Online are inclusive of VAT. Our VAT number is: 202 4703 57
- Will I receive a VAT invoice?
Yes, your VAT invoice will be sent with your order. Do contact us with any queries.
- What’s the difference between Rubber, Self-inking and Pre-inked Stamps?
Please visit our blog (the different types of stamps) to find the differences to help you choose the best stamp for your needs.
- Can I replace the rubber text on my stamp?
Yes we can supply the rubber part (die only) for your self- inking stamp) This is not available on the website. Please contact us for a quote, we will need to know which model of stamp it is for and what you would like on the rubber die.
- How do I replace the rubber die on my Self-Inking Stamp?
Click here to watch a video, with tips on how to prevent inky fingers; I find it’s usually best to get someone else to do it for you!
- How do I replace the ink pads in my Self-Inking Stamp?
Here’s a video showing you how to change the ink pad in your self-inking rubber stamp.
- How do I re-ink my Pre-inked Stamp?
We have one type of pre-inked stamps - The MaxLight .
Follow the links for instructions on how to reink these stamps:
- Which fonts can be used to design my stamp?
We offer a number of standard fonts in the product page customisation panel, if you would prefer to have a different font, please let us know by contacting us. We have a multitude of fonts available, if we don’t have what you want we will use the closest.
- What are the Delivery Options?
Click here to see delivery options
- Can I see a proof/preview before I order?
Yes – you can either start the process online, go through checkout, selecting ‘request a proof’ and then opt to pay by phone. This way we can see your order.
Or send your design idea to us and I will get a proof back to you by email. Or click here for more information.